Notation based on the Act on Specified Commercial Transactions

Distributor
CHUO TAXI Corp.
Person in charge
CEO Tsukasa Utsunomiya
Location
265 Wakaho Hoshina, Nagano-shi, Nagano-ken 381-0102
Telephone number
CEO telephone number 026-282-7777
Reception time 24 hours reception, open all year round
Email address
otoiawase@chuotaxi.co.jp
Home page
https://chuotaxi.co.jp/
Fares and charges
Fares vary depending on service area, airport, service date, service time, usage plan, and number of passengers.
Fares are higher than on weekdays during busy times such as weekends and consecutive holidays. Also, early morning and late night fares are more expensive than during the day.
Laggage fee
In case of Van Taxi Shared Ride Plan : 1 suitcase and 2 pieces of hand luggage per passenger free of charge. Additional charges apply for additional luggage.
Suitcase…¥1,000
Hand luggage…¥1,000
Golf bag…¥1,000
Snowboard…¥1,000
Ski bag…¥1,000
Bicycle…¥5,000
Surfboard…¥5,000
Stroller…¥1,000
Wheelchair…¥1,000
Small instruments (e.g. Trumpet)…¥1,000
Large instruments (e.g. Cello)…¥5,000
Other small luggage…¥1,000
Other large luggage…¥5,000
* Hand luggage and small luggage must have a total length of 3 sides of 120cm or less, and a length of each of 3 sides of 55cm x 40cm x 25cm.
In case of Van Taxi Private Plan : Luggage is free as long as it fits in the vehicle.
In case of Premium Minivan Taxi Shared Ride Plan : There will be an additional charge of 10,000 yen because one seat will be used as a space for luggage.
In case of Premium Minivan Taxi Private Plan : Luggage is free as long as it fits in the vehicle.
If you use the placard service, there will be an additional charge of ¥3,300.
Payment method
・Advance credit card payment
Advance credit card payment uses the payment agency system of GMO Payment Gateway, Inc. In order to make payments with peace of mind, the customer's credit card information is not stored on this site and is strictly managed by the company.
Timing of payment
Payment will be confirmed at the same time as the reservation of the product.
If you have a large piece of luggage that is not available in the options, you will be asked to pay for that piece of luggage in the car at the end of the service.
Cancellation method
You can cancel your reservation by phone or email.
Domestic Phone : 026-282-0232
International Phone : +81-26-282-0232
Email address : otoiawase@chuotaxi.co.jp
Cancellation fee
Depending on the date and time of use, the following cancellation charges will apply.
For shared ride plans, 100% of the charge will be charged within 24 hours of the date and time of use, and free of charge before that time.
For private plans, 50% of the charge will be charged within 24 hours of the date and time of use, and free of charge before that time.
The date and time of use are the following dates and times.
When heading to the airport from the departure point ... Estimated time of departure from origin
When heading from the airport to the destination ... Estimated airport arrival time of the flight
Refund processing due to cancellation and payment method of cancellation fee
In the case of payment by credit card in advance ... If there is no cancellation fee, the credit card company will process the refund after the cancellation.
In the case of payment on the day of use... If a cancellation fee is required, we will send you an invoice at a later date.
For agency bookings... If a cancellation fee is required, we will send you an invoice at a later date.